Training and capacity building

Human rights issues in tourism are broad and take many forms. Regular training and capacity building activities are key for ensuring that human rights are respected. 

Based on the main human rights risks identified (see value chain risk assessment on this website), training and capacity building activities should be organised with relevant internal and external actors. This includes training addressed at all employees (e.g. on the company commitment to human rights) and other capacity building activities targeted at different functions (see examples in the tab below).

For human rights risks identified in the destinations and specific value chain elements, targeted training should be organised in order to address the potential human rights issues (see examples in the tab below). Many companies decide to collaborate with industry peers to organise capacity building in the destinations (see measure card on Sector collaboration for more information).

To get an idea of how specific human rights-related issues can be addressed in training, see examples of issue-specific training materials in the tabs below.

⇒ Click here to identify your value chain-related human rights risks

Conduct basic training on relevant human rights topics (see value chain risk analysis on this website) with all employees. This could be in the form of:

  • Induction training
  • Town hall meetings
  • Regular team updates
  • E-learning
  • Classroom training
  • Etc.

In addition, develop more in-depth issue-specific training for relevant functions such as:

  • human resources department (e.g. on working conditions or discrimination)
  • sales staff (e.g. on accessibility and data privacy/GDPR compliance)
  • procurement staff (e.g. working conditions in hotels, on cruises, in souvenir sales and production and how these can be addressed when interacting with suppliers)

Examples

Resources

  • The Travel Foundation hosts an online training platform for stakeholders across the travel industry – governments, tour operators, travel agents and travel associations. 
  • The «Do No Harm toolkit» by CDA Collaborative Learning Projects (CDA) has been developed for businesses, not-for-profit and government organisations that directly or indirectly supply goods or services to the tourism, travel and hospitality industries.

Organise destination- and/or issue-specific capacity building activities (see value chain risk assessment on this site):

  • Organise destination specific capacity building activities (maybe in cooperation with other companies, various hotels or tour operators) for local stakeholders (such as administration, authorities, national park administrators, owners of guest houses & restaurants, etc.)
  • Offer training for tour guides
  • Conduct trainings with selected business partners and their staff where human rights risks have been identified (see value chain risk assessment on this website), such as:
    • Transport service providers (e.g. on human trafficking and drivers working conditions)
    • Locally owned hotels & guesthouses
    • Excursion providers

For salient human rights issues, define the relevant target groups to participate in issue-specific capacity building activities (see value chain risk assessment on this site).

Examples of issue-specific trainings:

  • Volunteering: Conduct mandatory preparatory training related to assigned projects as well as on local customs in destination countries and around children's rights before people volunteer.
  • Modern slavery & forced labour: Conduct training on how to identify human trafficking, sexual exploitation of children (SECTT) and forced labour, and how to respond to potential incidents. Training should be adapted to the specific business environment.
Short video outlining flawed assumptions and expectations related to volunteering

Examples

Human trafficking in the transport industry: 

Sexual exploitation of children in travel and tourism (SECTT):

Resources

To support in-house human rights education, the Roundtable Human Rights in Tourism has developed two free online training courses, which are available to professionals from tourism companies, especially tour operators (see link below). The online training is intended to familiarise learners with the international human rights framework and the expectations they have of (their) company. Participants are made aware of the various human rights areas touched by their business activities. 

A video explaining how tourism potentially impacts human rights and how tour operators and travellers can act.

Examples

Resources

Learn more

Find more information in the Resource Centre.